CONTACT US FOR MORE INFORMATION ABOUT ECLIPSE© AIR-COMPRESSION DEVICES
Contact
For pre-purchase information, help choosing your Eclipse© air-compression device or any product question, email us at:
📩 contact@eclipse-care.com
Already an Eclipse© customer and need help with use, troubleshooting or an order?
📩 sav@eclipse-care.com
Our team aims to reply within 4 business hours, Monday to Friday, 8:00 am–6:00 pm (France time).
Contact
For partnership enquiries or to become a retailer, please email direction@eclipse-care.com.
Contact
For press enquiries, email direction@eclipse-care.com.
For affiliate or brand-ambassador enquiries, email influence@eclipse-care.com.
Frequently asked questions about Eclipse© air-compression devices
Need advice?
Chat live with Marine, our pneumatic compression expert.
Can I speak to your team before buying an air-compression or LED Therapy™ device?
Absolutely. Our team can answer your questions before you order. Whether you are comparing models, wondering which pressure setting to use, or checking which format best suits your body shape and goals, an Eclipse© advisor can guide you.
We keep the advice transparent and personalised so you can choose the air-compression device that best fits your routine.
How quickly will you reply?
We generally reply within 24 business hours. During particularly busy periods, response times may be slightly longer, but we always do our best to support you quickly — whether your question is before purchase or after your Eclipse© device has arrived.
Can you help me use my air-compression device?
Yes. If you are unsure about a programme, pressure level, session length or frequency, our team can guide you. We provide practical guidance for using Eclipse© air compression at home safely and comfortably.
Who should I contact about my order or delivery?
Use the contact form or email our customer-care team directly. We can check the status of your shipment, help with eligible order details, or answer questions about your Eclipse© device and accessories.
Can you also help with setup or technical issues?
Yes. If you have a problem connecting an accessory, configuring a setting or getting the device to work as expected, our team can guide you step by step. Many issues can be resolved with a quick setup check.
Do you offer pre-purchase guidance for people with lipedema/lipoedema or water-retention concerns?
Yes. We can explain the differences between Eclipse© devices, how each format works, and the precautions to consider.
We cannot provide a medical diagnosis or replace advice from a healthcare professional. If you have a diagnosed condition or a specific medical concern, ask your healthcare professional whether pneumatic compression is appropriate for you.
Can I send a photo or video so you can help with setup?
Yes. A photo or short video can be useful for practical questions such as positioning the boots, connecting accessories or checking your setup. It helps our team give more precise usage guidance for your Eclipse© device.
We do not provide medical diagnosis from photos or videos.
Choosing an air-compression device is easier when you understand the differences between each format. Direct support can help you compare compression boots, pants and accessories according to the areas you want to target and the way you plan to use your device.
Body shape, the areas you want to focus on and how often you expect to use the device can all influence the best format for you.
An Eclipse© advisor can help you compare the options so you can make an informed choice.
Responsive support is part of the Eclipse© experience. Whether you have a question before ordering or need help after delivery, our team is here to give you clear, practical guidance so you can use your device with confidence.
